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We are all in the people business, especially those in customer service. Studies have shown that success
in business is 85% people skills and 15% technical skills. This means your customer service personnel need more soft skills and fewer technical
skills. Your business is not what you sell, but who you serve. In our customer service training seminars we teach people how to maintain
a positive and helpful attitude, how to show a friendly face and how to handle difficult customers. In addition to complex customer service
training, we train basic concepts like how to project a smiling voice, how to develop pleasant vocal qualities, how to soothe an irate customer, how
to be courteous over the phone, how to develop rapport with customers and how to up sell and cross sell the company's products and
services. Our best advice is to hire for attitude and train for skills.
Our customer service training teaches your people to make superior customer service their number one priority. Our
customer
service training shows them how to choose a positive attitude and maintain it though out the day. The simple truth is that how you think about the customer is how you will treat them.
In our customer service training seminars we stress consistency: Customers return because they like what happened the last time. At our customer service training seminars
we show your people how to set high service standards and live them every day. We stress teamwork, commitment to the company's values. There's no
doubt about it, good customer service is as simple as common courtesy. But common courtesy can be hard to find these days. Everyone at your company
must treat the customer as an individual and as a friend. Customer service and employee attitudes will make or break a company. Your customer service personnel must
show up every day with a positive attitude and a focus on creating customers satisfaction with every contact.
Customers will forgive mistakes but not bad attitudes or bad manners
Poorly treated customers spread the word.
Customers will take their business elsewhere without a second thought.
Exceeding customer expectations is the key to building customer loyalty
Be aware of cultural differences and diversity issues
Remember the customer rules--he makes your paycheck
possible.
Attitude is everything. You can choose how you respond to any remark.
Some of the themes we emphasize include: Attitude - Consistent
Performance - Customer Service WOW - Diversity- Employee Motivation- Fun Working Environment and Teamwork
One of the simplest concepts we stress is to treat your customers as you would a guest in your home. No matter how large or small a business is, its success depends on the level
of service it delivers to its customers. The choice is always ours. Do we treat them as an interruption in our day, or as a welcomed guest? Treating customers as guests is as simple as:
Sincerely welcoming them
Using their name frequently in conversation
Taking care of their needs and concerns
Thanking them for their business.
Inviting them to come back
Participants in the STA customer service training
seminars learn to:
Learn and practice handling difficult objections
Shorten the sales cycle for first time callers
Gain valuable insights into client concerns
Handle incoming call complaints
Learn to be proactive rather than reactive
Learn to show empathy
Gain agreement from unhappy clients
Work as a team when dealing with customer concerns
It explains our SuperStars sales training seminar and much MORE.
Robert Taylor, Author Speaker, Electrifying Sales Trainer, Business Consultant & Executive Coach. He graduated from Texas
Christian University then studied Law at George Washington University Law School
He will shake your company UP
Finally,
sales training taught by an incredibly successful salesman. He earned a generous 6-figure income that put him in the top 1%
income tax bracket from personal sales before
becoming a full time sales trainer in 1993. This training is personally taught by
Robert Joel Taylor, a polished sales pro who can transfer his
powerful sales skills to your sales people. He has helped 100's
of companies to dramaticallyincrease their sales--sometimes
doubling their sales !He has scores of video testimonials from clients who were thrilled by the results they achieved from his seminar--from Fortune 100
companies like American Airlines and
the American Broadcasting Company (ABC) to
small companies of every kind. He is also the author of a best selling
motivational book about how to achieve success. His earth shaking
"SuperStars" sales training seminar will electrify
your sales people and will dramaticallyincrease your
sales. It will pay for itself in the first week.
Don't settle for some drone spouting worn out sales clichés get the
Best Sales Trainer on the Planet! He will shake your company UP !
Request a free information package today. Call to speak to Robert Taylor personally
to see a Streaming Video presentation
